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Congratulations on your purchase of a Marble Sleep Co Mattress! We’re excited that you decided to give us a shot and we’re committed to giving you the best experience when it comes to sorting out the kinks in our product.
Your new mattress is covered by a 10-year limited warranty (the “Mattress Warranty”). This limited Mattress Warranty gives you specific legal rights. This limited Mattress Warranty extends to mattresses manufactured by The Marble Sleep Co. (“Marble”), purchased directly from Marble or any of our authorized retailers, and located in Singapore.
Our Mattresses are designed to work on a base that is capable of supporting the weight of the Mattress and the user(s). We also recommend a base that’s a flat and firm surface that will give you the best possible sleeping experience and prolong the lifespan of the Mattress. This Mattress Warranty does not cover your Product if you use it in a manner incompatible with that intended design.
This limited Mattress Warranty extends to the original purchaser of any of Marble’s Mattress who is located in Singapore. Customers who purchased their Mattresses through marble’s trade program and use those Mattresses for commercial purposes (for example, in a hotel or store) are “Trade Customers.” and will have a separate warranty governing that relationship and aftercare of those Mattresses.
All of Marble’s warranties, including any implied warranties, are valid only for the period of time the Mattress is owned by the original purchaser of the Mattress. The “original purchaser,” for the purposes of this Mattress Warranty, is the first purchaser of the Mattress from Marble or a Marble authorized retailer. Please retain a copy of your receipt as proof of purchase (The order confirmation you receive over email works) All Marble limited warranties are not transferable.
Marble warrants the Mattress in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for a period of 10 years from the time your Mattress is purchased by you, when the Mattress is used normally for its intended purposes in the home and on a bed base that is structurally capable of supporting the weight of the Mattress and user(s).
This limited Mattress Warranty applies to the following Defects:
Marble expects you to not experience such indentations, but if you do, it is covered under the terms of this limited warranty.
This limited Mattress Warranty does not cover the following:
In the event of a Defect, Marble’s sole and exclusive liability and your sole remedy under this limited Mattress Warranty will be, at Marble’s option, to provide a repaired or replacement Mattress or Mattress Cover, subject to your fulfillment of “Your Responsibilities” below. Replacement Mattress Covers may be provided in a color different from the Mattress Cover you originally purchased.
In the event of a Defect and in order to get the benefit of this limited Mattress Warranty, you must return your Mattresses or Mattress Cover to Marble and provide us with proof of the original date of purchase. Should shipping costs be required to return your Mattress, you will NOT be responsible for those costs.
Evidence of a Defect and any claims must be sent to the address set forth at the end of this limited Mattress Warranty or by e-mail to the e-mail address found at the end of this limited Mattress warranty.
If you wish to replace your Mattress with a more expensive Mattress (an “Upgrade Mattress”), then please e-mail Marble at the e-mail address set forth at the end of this limited Mattress Warranty. You will be required to pay the difference between the original purchase price of the Mattress and that of the Upgrade Mattress, plus the cost of any related additional system pieces necessary for such Upgrade Mattress.
Marble will repair or replace (as applicable) and ship your Mattress or Upgrade Mattress back to you.
Replaced or repaired Mattresses are subject to the same limited Mattress Warranty as the original Mattress. If you obtain a replaced or repaired Mattress, the warranty term of the replaced or repaired Mattress begins from the date of purchase of the original Mattress. If you purchase an Upgrade Mattress, a new warranty term will begin upon the purchase of the Upgrade Mattress.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED MATTRESS WARRANTY, IN NO EVENT WILL MARBLE OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE MATTRESS OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF MARBLE HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. MARBLE’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS GIVING RISE TO SUCH LIABILITY.
Your new Marble adjustable bedframe and base is covered by a 5 year limited warranty (the “Adjustable Base Warranty”). This limited Adjustable Base Warranty gives you specific legal rights. This limited Adjustable Base Warranty extends to Adjustable Bed Frames manufactured by The Marble Sleep Co. (“Marble”), purchased directly from Marble or any of our authorized retailers, and located in Singapore.
This limited Adjustable Base Warranty extends to the original purchaser of any of Marble’s Adjustable Bases who is located in Singapore. Customers who purchased their Adjustable Bases through Marble’s trade program and use those Adjustable Bases for commercial purposes (for example, in a hotel or store) are “Trade Customers.” and will have a separate warranty governing that relationship and aftercare of those Adjustable Bases.
All of Marble’s warranties, including any implied warranties, are valid only for the period of time the Adjustable Base is owned by the original purchaser of the Adjustable Base. The “original purchaser,” for the purposes of this Adjustable Base Warranty, is the first purchaser of the Adjustable Base from Marble or a Marble authorized retailer. Please retain a copy of your receipt as proof of purchase (The order confirmation you receive over email works) All Marble limited warranties are not transferable.
Marble warrants the Marble Adjustable Base in its original packaging sold to you against certain defects in material and workmanship for specific periods of time as set forth below when the Adjustable Base is used normally for its intended purposes in the home.
Notwithstanding the foregoing, with respect to Trade Customers only, the limited warranty period shall be five (5) years.
Years 1-5: Full coverage parts and labor warranty. Your Adjustable Base is warranted against defects in the equipment, including electronic parts, or materials for a period of up to five (5) years from the date of purchase for an Adjustable Base bought new.
Marble will assist the purchaser to arrange for the repair or replacement of any defective part through the customer service team, who will provide technical support, and any related labor at no cost. If onsite support is required, a $50 transportation fee will be incurred at the purchaser’s expense for each trip made by Marble’s customer service team.
If no repair is possible, Marble will provide a replacement Adjustable Base and will dispose of the original Adjustable Base, in each case, at no cost to the purchaser.
This limited Adjustable Base Warranty does not cover or apply to the following:
**See owner’s manual for model-specific information
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY REPLACES ALL OTHER REPRESENTATIONS, WARRANTIES OR CONDITIONS, WHETHER EXPRESSED, IMPLIED OR LEGAL, ARISING FROM STATUTE, COURSE OF DEALING, USAGE OF TRADE OR OTHERWISE INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, DURABILITY, QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND NO ONE IS AUTHORIZED TO ASSUME OR UNDERTAKE FOR CASPER OTHER LIABILITY IN CONNECTION WITH THE SALE OF THE PRODUCT. CASPER SHALL NOT BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT OR CONSEQUENTIAL OR ANY OTHER DAMAGES OF WHATEVER KIND, INCLUDING PERSONAL INJURIES OR DAMAGE TO PROPERTY, EXCEPT AS PROVIDED HEREIN.
In the event, a dispute arises between you and Marble arising out of this Limited Mattress Warranty or Limited Adjustable Base Warranty including any question regarding its existence, validity or termination. Such dispute will be determined and settled by binding arbitration between the parties through arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause.
The limited Mattress Warranty and limited Adjustable Base Warranty will be governed by the laws of Singapore
The Marble Sleep Company Private Limited
160 Robinson Road, #14-04, Singapore Business Federation Center, Singapore (068914)